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Every customer interaction is an opportunity to make an impact. VoiceGenie has empowered sales teams with proactive outbound calling for the past year, driving lead generation and streamlining outreach.
Now, we’re thrilled to unveil our most impactful update: inbound calling. With this upgrade, VoiceGenie isn’t just a tool for outbound calls; it’s a dual-purpose AI solution that handles both outbound and inbound calls seamlessly—ensuring no lead is missed and no customer is left waiting.
Why Inbound Calling Matters: Delivering Actual Value?
Here’s how VoiceGenie’s inbound feature solves critical business challenges and drives measurable outcomes:
1. Never Miss a Lead or Customer
- Problem: Missed calls from customers = lost revenue.
- Solution: VoiceGenie answers 100% of inbound calls, 24/7, whether it’s a dental patient booking an appointment at midnight or a traveler rebooking a flight during peak hours.
2. Reduce Costs While Scaling Support
- Problem: Hiring and training staff for round-the-clock support is expensive.
- Solution: Automate routine tasks (appointments, FAQs) and cut operational costs by up to 50%.
3. Resolve Issues Faster with Contextual Handoffs
- Problem: Customers hate repeating their issues to multiple agents.
- Solution: Transfers complex queries to your team with full conversation history, slashing resolution time and improving customer satisfaction.
4. Turn Inbound Calls into Revenue
- Problem: Inbound calls often go unmanaged, wasting ready-to-buy leads.
- Solution: VoiceGenie qualifies inbound leads instantly and books demos or sales calls, driving a significant increase in conversions.
5. Replace Clunky IVRs with Human-Like AI
- Problem: Outdated IVRs frustrate customers and damage brand trust.
- Solution: VoiceGenie’s natural conversations reduce call abandonment rates and increase customer satisfaction.
Hear from our customers
Our customer-facing teams have gathered real-world insights from our customers that illustrate why they needed inbound calling.
From Google Ads to Billboards
- “We need a system that handles inbound calls triggered by Google Ads and billboards. Customers call with questions, and our AI must answer instantly—transferring calls to a human when needed. It’s like having a fully automated call center.”
Support on Demand
- “When customers are ready to resolve an issue, they call in. Instead of paying by the hour for support that may never pick up, an inbound system handles these calls efficiently. This is especially important for retired customers who prefer speaking to a live agent.”
Replacing Outdated IVRs
- “We need to replace our old IVRs with a more responsive system. An AI solution that handles healthcare inquiries seamlessly—and integrates with our existing systems—is exactly what our support center requires.
Streamlining Customer Service
- “In industries like travel and dental care, inbound calls are critical. Businesses need a solution that not only collects leads but also routes them to the right agent and schedule meetings automatically’’
Inbound Sales Advantage
- “Inbound calls are more effective because customers call when they’re ready to buy. This natural interest makes it easier to convert leads—it's a win-win situation.”
A New Era of Voice Automation
Dual Functionality for Complete Coverage
Outbound Excellence:
VoiceGenie’s AI has already been a trusted partner for outbound calls—automating repetitive dialing, follow-ups, and lead qualification. This proactive approach frees up your sales team to focus on high-value interactions and closing deals.
Inbound Innovation:
With our new inbound calling feature, VoiceGenie acts as the first line of customer support. Whether customers call in from a Google ad, a billboard number, or simply search for help, our AI answers immediately. It handles all customer inquiries, schedules appointments, and, when necessary, transfers the call to a human agent with all the context intact.
The Future is Here
VoiceGenie’s latest update is a shift in how businesses interact with their customers. By integrating inbound call handling with our proven outbound capabilities, we offer a comprehensive solution that covers every touchpoint in the customer journey.
Join the Revolution
We’re inviting businesses, sales teams, and customer support professionals to experience the future of voice automation. From scheduling demos to witnessing live AI interactions, now is the time to upgrade your communication strategy.