The Ultimate Guide to Choosing the Right Voice Bot Partner

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The global market for conversational AI is increasing rapidly and is projected to reach $32.62Bn by 2030. AI voice bots, on the other hand, are being widely adopted by big brands and businesses across the globe. They have gained immense popularity for improving customer service and support thereby, elevating the customer experience and giving a boost to the business operations.

Voice AI is making every customer journey unique by providing personalized and customer-centric experiences. They are automating tasks, enhancing agent productivity, leading to better engagements, and significantly improving data analysis.

But, in a pool of options, choosing the right fit that aligns with your business needs is crucial. Here’s when businesses need to make a decision. In today’s blog, we’ve discussed 8 such practical tips that’ll help you pick the right partner for your business’s voice technology needs.

Challenges Faced by Businesses When Looking for a Partner

In the process of embracing voice bot technology, businesses often face many challenges. Some of them include:

Integration becomes complex: This stands out to be the primary obstacle, demanding seamless alignment with existing platforms is difficult to find, in many voice bot partners.

Inaccurate or Improper Voice Recognition: The quality and accuracy of your voice bot’s voice recognition impacts your customer’s experience directly, hence that is always a concern for businesses.

Safeguarding data privacy becomes a challenge: This has always remained a critical concern for both businesses and customers.

Customization and scalability are neglected often: Businesses seek tailored solutions that can scale their growth. However, finding partners that offer them this degree of freedom becomes a challenge for businesses.

Now that you’ve gone through the various challenges, let's have a brief look into the solutions that’ll guide you in choosing the right partner based on your business needs and goals.

8 Tips to Choose the Perfect Voice Bot Partner

1. Understand your Business Needs and Goals:

The first and foremost thing to be done is to identify the need to deploy a voice bot and be clear about what you want to achieve with a voice bot. Does your business need it for customer service automation, sales, lead generation, customer relationship management, or something else?

You can do it even by answering questions like, are you aiming for quicker query resolution? Or to increase engagements? Or to boost sales or improve customer experience and so on. Map out your goals and align them with your business needs and strategy.

This will help you narrow down suitable providers.

2. Don’t Ignore Data Security and Privacy:

Be it any industry, maintaining and safeguarding the customer’s data should be your top-most priority. Always ensure and evaluate the voice bots data security measures which may include various aspects like encryption, GDPR, HIPAA certification, and so on.

Apart from that, it would be a good option to always ensure that the company clearly states how it handles and stores any sensitive data.

3. Assess Technical Expertise:

Now, if you really want to get effective results, it’s important to look for partner vendors with experience building, deploying, and managing voice bots for businesses of your size or maybe bigger. They should have the technical skills to deliver what you need.

And VoiceGenie proves to be an exceptional choice here. It seamlessly integrates into such platforms, offering a consistent experience no matter where your customers reach out.

So, your businesses can easily integrate the voice bot into existing platforms thereby, not limiting its accessibility and enhancing customer engagement moving forward.

4. Evaluate the Voice Bot’s Performance Based on Key Metrics:

One thing that you must be aware of is understanding how the voice bot you’re opting for is performing. Will it align with your business’s goals? Has it performed successfully earlier? You need to analyze its performance and success.

The voice bot’s performance and success can be measured by analyzing various business and voice bot metrics like CSAT, Average Handling Time, First Call Resolution, and more such metrics during the trial period. This will eventually help you make the right decision.

5. Seek its Seamless Integration with Existing Platforms:

The voice bot should not only be capable of integrating with channels like Android, iOS, Web, PSTN, and VoIP but, even across various tools, that you might be using for your business like, customer relationship management (CRM), customer feedback, enterprise resource management (ERP), database, and so on.

This will not only advance your business operations but also, will enhance the customer experience and make their entire journey smooth and unique.

6. Look for Generative Capabilities:

AI-powered voice bots work magic with their generative powers. They can provide you with a range of benefits ranging from their proficiency in sentiment analysis, to customer emotion handling and more.

VoiceGenie has this cutting-edge technology that lets it generate responses on the fly, while also taking data security seriously.

It interprets and understands emotions and precise human commands and generates relevant and coherent responses with empathy and friendliness, along with its fluency across 100+ languages, making every interaction engaging and valuable.

7. Review Existing Voice Bot’s Use Cases:

Another tip that can help you leverage the power of voice bots is to choose the one that would provide various use cases and features that might not only align with your business needs and goals but will also upscale your business operations. But, how would you know that?

Just simply ask the potential vendors to showcase voice bots they have built for other clients in your industry. See if they match your use case requirements or not. This will help you assess them and make a better choice among so many partners.

8. Compare Pricing Models:

It is not unknown how voice bots decrease various operational costs and expenses thus, increasing revenues. The better the service partner the better plans they might offer.

Ranging from providing a free trial to various different plans and pricing models and packages. Some charge per dialog/session, and others have monthly fees. Choose a model that aligns with your budget and expected usage.

In Conclusion:

So to conclude, AI-powered voice bots are providing game-changing solutions to businesses across sales and support. But, with numerous choices available, it becomes difficult for businesses to make the right decision.

But, you can leverage the power of AI voice bots via VoiceGenie which outshines other voice bot providers in the market for sure. Its powerful features like interruption handling, and emotional awareness, make it the one to choose.

And to your surprise, it’s not at all complex to deploy a voice bot. You just have to make the right choice. Why wait? Simply schedule a demo with our experts today and they’ll help you understand what aligns best with your business.