Table of Contents
- The Rise of Voice AI in E-Commerce
- Why Voice AI Bots Are Crucial in E-Commerce?
- Selection Criteria for Top Voice AI Bots
- Top 10 VoiceAI Agents For E-Commerce In 2025
- 1. VoiceGenie
- 2. Google Dialogflow
- 3. Amazon Lex
- 4. Tidio AI (Lyro)
- 5. BotStar
- 6. Haptik
- 7. Kore.ai
- 8. Verloop.io
- 9. Sayint.ai
- 10. DRUID AI
- How to Choose the Right Voice AI for Your E-Commerce Business?
- Conclusion
- FAQs
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The Rise of Voice AI in E-Commerce
In 2025, voice technology is revolutionizing e-commerce. As consumers increasingly prefer voice interactions over typing, businesses are adopting AI-driven voice assistants to enhance customer engagement. Voice commerce is projected to reach $30 billion globally this year, highlighting its growing significance.
Voice AI bots offer numerous benefits for online retailers:
- 24/7 customer support without human intervention
- Personalized shopping experiences through conversational interfaces
- Efficient cart recovery via proactive voice prompts
- Enhanced voice search optimization for better product discoverability
Integrating voice AI tools is no longer optional for e-commerce businesses aiming to stay competitive. Explore our curated list of the top 10 voice AI agents transforming online retail in 2025.
Why Voice AI Bots Are Crucial in E-Commerce?
Voice AI bots are transforming online retail by offering:
- 24/7 Customer Support: Always-on assistance reduces wait times and improves satisfaction.
- Cart Recovery: Proactive voice prompts help recover abandoned carts.
- Personalized Shopping Assistance: Tailored recommendations enhance the user experience.
- Voice Search Optimization: Improves product discoverability through natural language queries.
By automating routine tasks and providing personalized interactions, voice AI tools for E-commerce enhance efficiency and customer engagement
Selection Criteria for Top Voice AI Bots
Our selection of the top voice AI bots for e-commerce is based on
- Natural Language Processing (NLP) Accuracy: Ensures understanding of diverse customer queries.
- E-Commerce Integration: Seamless compatibility with platforms like Shopify and WooCommerce.
- Multi-Language Support: Caters to a global customer base.
- Scalability: Handles increasing customer interactions as your business grows.
- Real-Time Analytics: Provides insights into customer behavior and bot performance.
These criteria ensure that the listed voice AI agents effectively meet the dynamic needs of modern e-commerce businesses.
Top 10 VoiceAI Agents For E-Commerce In 2025
Voice Bot | Best For | Languages Supported | Pricing | Platform Integration | Unique Feature |
VoiceGenie | Human-like voice interactions | 100+ | Custom Pricing | Major e-commerce platforms | Empathetic, human-like conversations |
Dialogflow | Enterprises using Google Cloud | Multiple | Usage-based | Google Cloud services | Advanced NLP capabilities |
Amazon Lex | Businesses on AWS | Multiple | Usage-based | AWS services | Alexa-powered voice interactions |
Tidio AI | SMEs seeking efficient support automation | Multiple | Tiered Plans | Various platforms | Quick setup and deployment |
BotStar | User-friendly bot development | Multiple | Tiered Plans | Multiple messaging platforms | Intuitive drag-and-drop bot builder |
Haptik | Personalized shopping assistance | Multiple | Custom Pricing | Various platforms | Personalized recommendations |
Kore.ai | Secure and scalable voice AI solutions | Multiple | Custom Pricing | Various platforms | Advanced security features |
Verloop.io | Personalized voice interactions | Multiple | Custom Pricing | Telephony systems | Plug-and-play deployment |
Sayint.ai | Analyzing customer interactions | Multiple | Custom Pricing | CRM systems | Comprehensive interaction analysis |
DRUID AI | Automating complex processes | Multiple | Custom Pricing | Enterprise systems | Robust integration capabilities |
1. VoiceGenie
VoiceGenie is a generative AI-powered voice bot that engages customers with human-like conversations, enhancing sales automation.
Key Features:
- Integrates with major e-commerce platforms.
- Supports over 100 languages.
- Customizable voice personas.
- Real-time analytics dashboard.
Best For: Businesses seeking empathetic, human-like voice interactions.
Pros:
- High-quality, natural-sounding voices.
- Easy integration with existing systems.
Cons:
- May require initial setup time for customization.
Why It Stands Out: Delivers human-like conversations that drive sales on autopilot.
2. Google Dialogflow
Google Dialogflow enables the creation of conversational AI agents with natural, human-like voices for engaging customer experiences.
Key Features:
- Supports rich, intuitive conversations.
- Integrates with Google Cloud services.
- Multi-language support.
- Advanced NLP capabilities.
Best For: Enterprises leveraging Google's ecosystem for AI solutions.
Pros:
- Robust integration with Google services.
- Scalable for large businesses.
Cons:
- It may have a steeper learning curve for beginners.
- Pricing can be complex based on usage.
Why It Stands Out: Offers advanced NLP and seamless integration within Google's ecosystem.
3. Amazon Lex
Overview: Amazon Lex allows users to build conversational AI interfaces using natural language voice or chat, powered by the same technology as Alexa.
Key Features:
- Seamless integration with AWS services.
- Supports voice and text inputs.
- Scalable infrastructure.
- Built-in speech recognition.
Best For: Businesses already utilizing AWS infrastructure.
Pros:
- High-quality speech recognition.
- Flexible deployment options.
Cons:
- Requires AWS knowledge for optimal use.
- Costs can accumulate with high usage.
Why It Stands Out: Leverages Alexa's technology for robust voice interactions.
4. Tidio AI (Lyro)
Overview: Tidio's Lyro is a conversational AI that automates customer service, handling inquiries using your support content.
Key Features:
- Integrates with various platforms.
- Automates repetitive tasks.
- Provides real-time assistance.
- User-friendly interface.
Best For: Small to medium-sized businesses seeking efficient customer support automation.
Pros:
- Quick setup and deployment.
- Reduces support workload significantly.
Cons:
- Limited customization options.
- Advanced features may require higher-tier plans.
Why It Stands Out: Simplifies customer support with AI-driven automation.
5. BotStar
Overview: BotStar is a platform for building conversational chatbots and voice bots, offering a visual editor for easy design.
Key Features:
- Drag-and-drop bot builder.
- Supports multiple channels.
- Customizable templates.
- Analytics and reporting tools.
Best For: Businesses seeking a user-friendly bot development platform.
Pros:
- No coding required.
- Supports various messaging platforms.
Cons:
- May lack advanced AI capabilities.
- Limited scalability for large enterprises.
Why It Stands Out: Offers an intuitive interface for quick bot creation.
6. Haptik
Overview: Haptik provides AI-driven voice assistants for shopping, enhancing customer experiences with personalized interactions.
Key Features:
- Omnichannel engagement.
- Multilingual support.
- Personalized recommendations.
- Integration with various platforms.
Best For: Retailers aiming to provide personalized shopping assistance.
Pros:
- Enhances customer engagement.
- Supports multiple languages.
Cons:
- Implementation may require technical expertise.
- Pricing details are not publicly available.
Why It Stands Out: Delivers personalized shopping experiences through voice assistants.
7. Kore.ai
Overview: Kore.ai offers enterprise-grade voice AI solutions, enabling businesses to manage voice interactions using advanced technologies.
Key Features:
- Automatic Speech Recognition (ASR).
- Text-to-Speech (TTS) capabilities.
- Voice biometrics for authentication.
- Integration with various platforms.
Best For: Enterprises seeking secure and scalable voice AI solutions.
Pros:
- Advanced security features.
- Supports complex voice interactions.
Cons:
- It may be complex for small businesses.
- Requires investment in setup and training.
Why It Stands Out: Provides secure and scalable voice AI solutions for enterprises.
8. Verloop.io
Overview: Verloop.io is a generative AI-powered voice automation platform tailored for e-commerce businesses. It enhances customer interactions with personalized, human-like conversations.
Key Features:
- Plug-and-Play Deployment: Easily integrates with existing telephony systems, including cloud telephony, IVR, ACD, and PBX.
- Customizable Voice Personas: Allows businesses to select speech profiles that match their brand's tone—formal, casual, warm, or professional.
- Real-Time Analytics: Provides live dashboards and downloadable reports for monitoring call performance and customer interactions.
- Bot Builder: Offers an intuitive interface to design conversational workflows without coding.
Best For: E-commerce businesses seeking to automate customer support with personalized voice interactions.
Pros:
- Quick and hassle-free deployment.
- Enhances customer engagement with personalized conversations.
Cons:
- Advanced customization may require technical expertise.
- Pricing details are not publicly disclosed.
Why It Stands Out: Verloop.io simplifies the implementation of voice AI, enabling businesses to deliver human-like customer support efficiently.
9. Sayint.ai
Overview: Sayint.ai is a voice recognition software that provides insights into customer interactions, helping e-commerce businesses enhance service effectiveness and customer experience.
Key Features:
- Performance Metrics Analysis: Evaluates objection handling, script adherence, and talk-over analysis to identify training and capacity gaps.
- Customer Satisfaction Tracking: Measures Customer Satisfaction Scores (C-SAT), Customer Effort Score (CES), and Net Promoter Score (NPS) based on industry benchmarks.
- Sales Intelligence: Assists sales teams in tracking, engaging, and closing deals more effectively.
Best For: E-commerce businesses aiming to analyze and improve customer service interactions.
Pros:
- Provides actionable insights into customer interactions.
- Helps in identifying areas for staff training and development.
Cons:
- May require integration with existing CRM systems.
- Specific e-commerce platform integrations are not detailed.
Why It Stands Out: Sayint.ai offers a comprehensive analysis of voice interactions, enabling businesses to enhance customer satisfaction and loyalty.
10. DRUID AI
Overview: DRUID AI is an enterprise-grade conversational AI platform that enables businesses to design and deploy integrated AI agents for automating processes and enhancing customer experiences.
Key Features:
- Generative AI Agents: Build AI agents capable of understanding and processing natural language to automate business tasks.
- Integration Capabilities: Offers pre-built connectors to various business systems, including CRM, ERP, and HCM platforms.
- Scalability: Supports rapid development and deployment of AI agents across multiple channels.
- Voice Channel Support: Provides speech-to-text and text-to-speech functionalities by integrating with technologies like Microsoft and Vonage.
Best For: Large e-commerce enterprises seeking to automate complex processes and enhance customer interactions across multiple platforms.
Pros:
- Highly customizable and scalable.
- Robust integration with existing enterprise systems.
Cons:
- May require significant initial setup and configuration.
- Best suited for larger organizations with complex needs.
Why It Stands Out: DRUID AI offers a comprehensive platform for building and deploying AI agents, enabling businesses to automate and optimize customer interactions effectively.
How to Choose the Right Voice AI for Your E-Commerce Business?
Selecting the appropriate voice AI solution depends on several factors:
- Business Size: SMEs may prefer solutions like Tidio AI or BotStar for their ease of use, while larger enterprises might opt for DRUID AI or Kore.ai for scalability.
- Integration Needs: Ensure the voice AI integrates seamlessly with your existing platforms, such as CRM, ERP, or telephony systems.
- Customization and Personalization: Choose a solution that allows for tailoring the voice assistant to match your brand's tone and customer expectations.
- Budget Considerations: Evaluate the pricing models to find a solution that fits your financial plan without compromising on essential features.
- Analytics and Reporting: Opt for platforms that provide comprehensive analytics to monitor performance and customer interactions.
Conclusion
Voice AI bots are transforming the e-commerce landscape by offering personalized, efficient, and scalable customer interactions. By integrating the right voice AI solution, businesses can enhance customer satisfaction, streamline operations, and drive sales. Embracing these technologies in 2025 is not just a competitive advantage—it's a necessity for staying ahead in the digital marketplace.
FAQs
What is a Voice AI bot for e-commerce?
A Voice AI bot is an artificial intelligence-powered assistant that interacts with customers through voice, providing support, recommendations, and facilitating transactions on e-commerce platforms.
Can Voice AI bots handle returns and refunds?
Yes, many voice AI bots can process returns and refunds by guiding customers through the necessary steps and integrating with order management systems.
Are they better than chatbots for customer support?
Voice AI bots offer a more natural and hands-free interaction, which can enhance customer experience, especially for users who prefer speaking over typing.
Which voice bot integrates best with Shopify/WooCommerce?
Solutions like Tidio AI and BotStar offer seamless integration with platforms like Shopify and WooCommerce, making them suitable choices for businesses using these e-commerce systems.